Contact

We’re here to help with product questions, orders, shipping, returns, and warranty support.

We usually reply within 1–2 business days.

For help with an existing order, please include your order number and the email address used at checkout so we can assist you quickly.

Company Information

NELORA is operated by Nelora Commerce LLC, a limited liability company registered in Colorado, United States.

Registered address:
1500 N Grant St Ste R
Denver, CO 80203
United States

This is our company registration address only. It is not a retail store or a return address. Please do not send products or parcels to this address.

Returns continue to be handled in China. Please contact support@wearnelora.com for approval and return instructions before sending any items.