Refund policy
Return & Refund Policy
We want you to have a wonderful experience with NELORA. If you are not completely satisfied with your purchase, we accept returns within 14 days after delivery, subject to the conditions below.
Return Conditions
To be eligible for a return:
- Items must be unused and unworn.
- Items must be returned in their original condition and packaging.
- All accessories and included items must be returned.
- Items with signs of wear, scratches, damage, or misuse are not eligible for return.
How to Request a Return
To start a return, please contact us at:
Please contact us before sending any items back. Returns sent without prior approval may not be accepted.
Please do not send items back to the sender address on the package. A return address and instructions will be provided after your return request has been approved.
Return Shipping Costs
For returns due to personal reasons, such as:
- Change of mind
- Ordering the wrong item
- Personal preference
Customers are responsible for return shipping costs.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days after delivery. We will review the issue and provide an appropriate solution, including replacement or refund when applicable.
Refund Process
Once your return is received and inspected, we will notify you of the refund approval status.
Approved refunds will be processed to your original payment method within 5-10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Cancellation Policy
Orders can be cancelled within 24 hours after purchase.
After 24 hours, your order may have entered processing and cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@wearnelora.com